Review Time
They charged me an extortionate “service fee” ($850) on top of the advertised room rate. This excessive fee was unexpected — if you read the other reviews here, you’ll see that many people have been similarly misled by their website. 2 days later, I reached out to the hotel directly, and they confirmed they have absolutely no record of the reservation. When I queried this with Guest Reservations, they made the absurd claim that the hotel may not see the reservation in their system until a few days before check-in (almost 3 months from now!!!)Guest Reservations are advising me to cancel my reservation (even though it doesn’t exist outside of their own records) presumably so that they can hang on to the money pursuant to their “no refunds”policy. Total scam. Avoid them at all costs.
Booking via guestreservations.com is scam.You think you book at the hotel website. They charged me €36 extra for Tax and other charges, that my colleagues did not pay in the same hotel, the same day.Never use this again!
I booked at a hotel through this company. Due to a mistake, I inadvertently cancelled the reservation. I called the company immediately to fix the issue and reinstate it. It has now been 5 days of calling them and they are (1) saying that the reservation cannot be reinstated; and (2) the hotel is not agreeing to refund me. I contacted the hotel directly and confirmed that the hotel does not actually have my funds. Guest Reservations does and they are basically choosing to keep my money while telling me the issue is with the hotel, not with them.Essentially, they will take your money without hesitation as long as there are no consequences for them.EDIT: changed my one star review to a three star. After multiple calls, including calls to the hotel, I was reimbursed for the funds I was charged. I spent 3+ hours on the phone, but I do acknowledge that at some point they conceded and accomodated.
Guest Reservations is a SCAM!After being directed to what I thought was a hotel's website, I made a two-night reservation. Only after receiving the confirmation email did I discover I was charged a MASSIVE 45% SERVICE FEE. I immediately contacted Guest Reservations. They refused to refund me without an $800 penalty. (The approximate cost of the two nights booked.) I contacted the hotel and found I could have gotten a better room and paid far less if I'd booked direct. Guest Reservation overcharged and under delivered. The hotel told me the Guest Reservations booking came through as a Booking.com reservation. It seems that Room Reservations buys hotel rooms through companies like Booking.com and then resells those rooms at a substantial profit including ridiculous service charges. A lucrative and highly deceptive scam. This has been an expensive learning lesson for me. Trip Advisor had what looked like a direct website link to the hotel but that link took me to a false site, owned by Guest Reservations.The Guest Reservations landing page appears to be a Reservations page for the hotel of interest. Guest Reservations makes every effort to have you believe you are booking directly with the hotel and doesn't list the service charges it will be billing. It's a fraudulent practice. Very frustrating to be deceived and robbed in this manner. Buyer beware. Stay far, far away from Guest Reservations, a truly evil and fraudulent company.
I used this site, like many it seems, assuming it was the official hotel website. You’re shown one price, and then when it comes to the actual payment, they added in my case €80 of “fees” and only showed this in very small text in the terms and conditions of the payment. This is actually illegal per the UK Digital Markets Act in 2024.So far, they have ignored both requests for a refund sent through the online form.
Guest Reservations is a SCAM. They spoof a hotels website making you think we you booking directly (example hotel.com they spoof as hotel.guestreservations.com). Their scam operation cost me an extra $100 on $140 night stay. They are crooks. Be careful!
Affichage de 240 € pour une chambre; Paiement d'? : 343 €. Si vous ne faites pas attention, vous pensez r'?server pour 240 € et on vous d'?bite de 343 € (paiement additionnel de 143 € de taxes non d'?taill'?es et imaginaires). M'?thode tr'?s critiquable. R'?sultat : j'ai r'?serv'? la m'?me chambre pour 240 € sur Booking.com !Evitez ce site d'arnaqueurs.Displaying €240 for a room; Payment due: €343. If you're not careful, you think you're booking for €240 and are charged €343 (an additional payment of €143 in undetailed and imaginary taxes). This is a highly questionable method. As a result, I booked the same room for €240 on Booking.com!Avoid this scam site.
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