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furniturevillage.co.uk

furniturevillage.co.uk

4.8
4.8 from 415 Reviews and Ratings
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Average Rating

4.8

/
5

415 Reviews

5 Star
91%
4 Star
5%
3 Star
1%
2 Star
1%
1 Star
3%

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Review Time

Niki
Anshul gave quality customer care

Whilst the experience with some of the customer care team has been stressful in dealing with our damaged sofa, one customer service manager has been most helpful and provided quality customer service that is rarely seen these day. Anshul has given us 5 star service and eased our stress, I've knocked off 1 star because of the rating I would give furniture village after care in general which would be 3 star only. So altogether, 4 star. Thank you Anshul for helping us!

4
Date of experience: Sep 09, 2024
Matt Davenport
Furniture Village Telford

Tony was very professional and made us feel at ease through the whole process of buying a sofa.

5
Date of experience: Sep 08, 2024
Ali Nasir
Bass and Liam

Bass and Liam

5
Date of experience: Sep 07, 2024
PUGH
Very friendly and helpful staff.

Very friendly and helpful staff.

5
Date of experience: Aug 26, 2024
Shane DSouza
Great experience dealing with Moshin

Great experience dealing with Moshin. No pressurised sales. Very helpful & knowledgeable on the products. Went out of his way, even stayed after closing time to help us.

5
Date of experience: Aug 19, 2024
I D
Very good experience from start to.

Very good experience from start to finish, No pressure selling, no following us around, a very relaxed environment.Thank you Neil Plowman.

5
Date of experience: Aug 25, 2024
tina
I went to the Gillingham store after.

I went to the Gillingham store after seeing the sofa I liked online, I was assisted by Kami who answered all of my questions. Once I had made my mind up he filled in all the paperwork explaining everything in detail to me. Can'???t fault the customer service in this store. Cannot comment on my sofa as I am waiting for delivery which is scheduled to come earlier than i expected, thank you Furniture Village!

5
Date of experience: Sep 01, 2024
Paul Lewis
The whole process was very easy

The whole process was very easy, no problems with ordering, the guys delivering the bed were helpful and pleasant

5
Date of experience: Aug 23, 2024
shafiq
Great service

Great service from Pat & Andrzej. They delivered and Assembled our new sofa this morning without any issues, they were polite, friendly and made sure we were happy with everything before they left. Thanks again

5
Date of experience: Aug 14, 2024
Andrew Crooks
Excellent service today,store clean and.

Excellent service today,store clean and tidy,staff very helpful and polite

5
Date of experience: Aug 25, 2024

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