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Customer service I've found is generally very good and responsive especially using the web chat. The browser software platforms are a mixed bag and not as good in regards to stability or usability compared to other brokers. You can trade on them, but about 10% of the time you will get some kind of drama. Do not use ZeroWeb. Bitswyft is free and works much better. Borrow fees and commissions are mixed, sometimes good, sometimes exorbitant.
Very bad experience. They charge huge fees when a company make splits or reverse splits. I noticed too late and the charge me several times 35 dollars per corporate action, for stocks worth much less. the fees are public, but they do not warn you when these actions happen, or that you will pay more for the fees than the value of your stock. When I asked about which corporate actions were the fees taken for , the support unpolitely told me to google it.
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