Review of Katapult
Setting up my account was easy, however, my virtual card did not populate and I was unable to make my purchase. I contacted customer service who said they canceled the agreement and I would receive my initial payment back within 24-38 hours. And I did not receive it back and they tried to take another payment from me even thought I donthave the item.
Review of SiteGround
Reply: 9/30/2024While it's true I have gained access to my account, it definitely was not easy. Yes, I got to support through the sales chat.AFTER dealing 3-4 different people. Go read through the chats. I was told the only thing I could do was email compliance, and I never got a response from them.You know how this got fixed? I asked sales about my current server plan, and of course they told me I had to log in to get that info. Now this is after 16 hours! They send me to support, and I asked about my current plan & charges again because sales couldn't help me. Support want to help me log in. Ok, fine. They sent a different link, asked me to submit my domain (not my email like everyone else had), and I actually got a recovery code to change my password. Fixed in 15 seconds?!?! Are you serious? So yes I got in, but why did this 15 second fix take so long to get to the right person? The person that fixed it did TWO things differently. Why didn't other support people know this? The link for the recovery code is NOT the same link you get from you login page if you click "forgot password."You mention that I kept trying to reset my password, as if I was being impatient. Incorrect. I was talking to support and they kept telling me to try to get a code. Even in "trust" mode or whatever it was, I still wasn't getting ANY recovery codes to my email. Now I know why, because the link from that page wasn't the correct one. It only allows options for username or email, neither of which worked. Ever. Even after we fixed this, we kept testing. The correct page asks for username, email, or domain. It's the domain that finally got me a recovery code. This was a consistent, repeatable error. I understand the reasons for the death certificate and all the other options, but none of that was valid for my situation and that's all I was receiving from support. So again, nobody listened to the problem, there was no support, and I was told I just had to wait for them to figure it out. Nothing got solved until I started asking about changing hosts. Original: 9/25/2024I didn't change my login credentials but the system said the email and password didn't match. No big deal, right? Just reset the password like we've always done. WRONG, not with Siteground! The recovery code they sent doesn't work, the phone recovery says "failed" so they sent me a list of ways to access my account.including submitting a DEATH CERTIFICATE! All these issues and reasons why I don't have access to my account, but NONE of them are valid. I am the only owner, nobody has "left my company" or died. I have access to all of the email addresses and phone numbers on file. Yet the ONLY email I don't get is the recovery email with a VALID recovery code. They are concerned that I don't have access to my email, yet they've sent 2 emails to me about this issue including one with a link to the ticket once I'm logged in. The insanity is crazy! If I can't log in, how can I access the support ticket? Be careful, because there is NO OTHER WAY to get support unless you're logged in. No emails, no phone numbers, you can only chat with sales. I can't even switch hosts unless I can access my account.
Review of InboxDollars
Review of Better
Review of Penhaligons
Fantastic service and products spoke to a lovely staff member who dealt with my query my concerns straight away emailed straight away sorted out numerous ways I could resolve my problem . Penhaligan has fantastic products and the ship staff are allways helpful but this is my first telephone experience fantastic thank you Chloe again .
Good afternoon Michelle, Thank you for taking your time to write us this review. We are sorry to hear that your had cause to contact us but we are thrilled to hear that you had such a positive customer experience with Chloe. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
Review of Web expert UK
Review of Supremecbd
I made a referral and I was unable to use it, wasn't added to my account, Just feel abit let down as it's a birthday present both deli eries was abit disappointing.... shame...
Hi Michelle,Thank you for your feedback, and we're really sorry to hear about your experience with the referral and delivery. That'???s definitely not the standard we aim for'???especially when it'???s a birthday gift. We'd love the chance to make things right. I shall give you a call to get this rectified.Paula
Review of Very
Review of Legacywills
Dreadful experience and stressful. They claim they will do all the paperwork all you have to do is sign it for '? ?19.99 and all done in 30 days. I was sucked in and contacted Legacy Wills in August 2024, the forms and paperwork were endless and it is still on going. In fact it all became to much and I cancelled the process. It had cost me nearly '? ?1,000 which they will not refund. Saying there was a 14 day cooling off period. At the time I didn't realise the process would take nearly a year. I am 74 year old pensioner and even with my son helping me it was long and complicated process. Please beware of this company.
Review of Fitstraps
I placed an order for 2 straps. But when I removed my old strap from my Fitbit the Fitbit broke. Once the new straps arrived, I didn'???t open them up, I sent them straight back for a refund as I no longer needed them. I payed for recorded delivery and I haven'???t received my refund. I have sent numerous emails and have not had any response.Do not use this company!!!!There is no way of contacting them and they are not to be trusted.
Review of Bradford
Review of Ur
Worst company to use!! I sent 4 of our family’s old phone in which were all in excellent condition. When sent in they come back with the phone had been charged to many times which is ridiculous!! Anyway I rejected 2 of there offers and did take the 3rd offer and took 10 days for payment as had to chase them for payment!! the 4th phone I sent on was unlocked as was checked and now they have returned it saying they couldn’t get into and is now locked!! They have clearly put a lock on the phone now. DO NOT USE them. They should not be able to do business.
Review of Ouraring
Review of reClaimit cyber
Review of Seascanner
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