Reply: 9/30/2024While it's true I have gained access to my account, it definitely was not easy. Yes, I got to support through the sales chat.AFTER dealing 3-4 different people. Go read through the chats. I was told the only thing I could do was email compliance, and I never got a response from them.You know how this got fixed? I asked sales about my current server plan, and of course they told me I had to log in to get that info. Now this is after 16 hours! They send me to support, and I asked about my current plan & charges again because sales couldn't help me. Support want to help me log in. Ok, fine. They sent a different link, asked me to submit my domain (not my email like everyone else had), and I actually got a recovery code to change my password. Fixed in 15 seconds?!?! Are you serious? So yes I got in, but why did this 15 second fix take so long to get to the right person? The person that fixed it did TWO things differently. Why didn't other support people know this? The link for the recovery code is NOT the same link you get from you login page if you click "forgot password."You mention that I kept trying to reset my password, as if I was being impatient. Incorrect. I was talking to support and they kept telling me to try to get a code. Even in "trust" mode or whatever it was, I still wasn't getting ANY recovery codes to my email. Now I know why, because the link from that page wasn't the correct one. It only allows options for username or email, neither of which worked. Ever. Even after we fixed this, we kept testing. The correct page asks for username, email, or domain. It's the domain that finally got me a recovery code. This was a consistent, repeatable error. I understand the reasons for the death certificate and all the other options, but none of that was valid for my situation and that's all I was receiving from support. So again, nobody listened to the problem, there was no support, and I was told I just had to wait for them to figure it out. Nothing got solved until I started asking about changing hosts. Original: 9/25/2024I didn't change my login credentials but the system said the email and password didn't match. No big deal, right? Just reset the password like we've always done. WRONG, not with Siteground! The recovery code they sent doesn't work, the phone recovery says "failed" so they sent me a list of ways to access my account.including submitting a DEATH CERTIFICATE! All these issues and reasons why I don't have access to my account, but NONE of them are valid. I am the only owner, nobody has "left my company" or died. I have access to all of the email addresses and phone numbers on file. Yet the ONLY email I don't get is the recovery email with a VALID recovery code. They are concerned that I don't have access to my email, yet they've sent 2 emails to me about this issue including one with a link to the ticket once I'm logged in. The insanity is crazy! If I can't log in, how can I access the support ticket? Be careful, because there is NO OTHER WAY to get support unless you're logged in. No emails, no phone numbers, you can only chat with sales. I can't even switch hosts unless I can access my account.
