Review Time
I can'???t fault Sea Scanner'???s customer services so felt I should give a review. Firstly, my initial email was responded to within 24 hours. My issue wasn'???t simple but what was great was I communicated with the same person each time so I wasn'???t having to retell my story. I first had Joanne then Liz when Joanne went on leave. Both have been absolutely amazing! My issue ended up not being easy to resolve but they were continuously helpful and patient, especially as I had many questions. Email correspondence between us was answered within a few hours which was great especially as I was starting to feel anxious about what was happening. Their emails were also human, not robotic, making me feel they really cared and I was an important and valued customer. We didn'???t quite get the initial outcome we thought but Joanne and Liz went above and beyond to get us the best outcome, and for that we are very grateful. Thank you Joanne and Liz, you are both true stars!!
Really easy to book the cruise of your choice online with Seascanner. Search for the ship, destination or date you'???re looking for and all the available options will come up for you. Found the cruise we wanted and completed the booking form. Paid our deposit and received our confirmation in minutes. It'???s really easy and fast.
Wow ...love booking my cruises through Seascanner and have to say I've always had amazing help and support from their staff but Angelina has been outstanding - Best customer service ever from any company. So kind, calm and helpful - nothing was too much trouble and it's VERY much appreciated 10'???
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