Review Time
Well what can I say, Erin you have been amazing 5 stars '? ?'? ?'? ?'? ?'? ?'? ?'? ?'? ?'? ?'? ?Thank you for all your assistance with booking our first cruise, so informative so attentive & so friendly. Can'???t wait for our cruise now, dancing shoes are packed already! '?? ? ?'??? ?'??? ?'????'?? ?? Bet you wish you were joining us now, see you in board! Babs & TerrySeascanner UKMarella Cruises, Marella Discovery, 7 Palma de Mallorca Palma Cruise
I am extremely disappointed and frustrated with my experience with Seascanner.co.uk, and I feel compelled to share my negative encounter to warn potential customers.'???I booked the MSC Magnifica cruise departing on 27 May 2025, lured in by what was advertised as a '???limited-time offer'?? at '? ?644 per person. I was excited about the upcoming trip and thought I had snagged a great deal. However, just a few days later, my excitement turned to shock and anger when I discovered that the exact same itinerary on their platform was being sold for '? ?598 per person '??? a significant '? ?46 difference!'???I immediately reached out to their customer service, hoping for a reasonable solution or at least an explanation. To my dismay, they flatly refused to offer any form of compensation. Their lack of willingness to address this issue or even acknowledge my concerns was astonishing. It'???s not just about the money; it'???s about the principle of fairness and the trust that customers place in a booking platform.'???This experience has made me question the integrity of Seascanner.co.uk. Their so-called '???limited-time offer'?? seems more like a deceptive marketing ploy to trick customers into making hasty decisions, only to find out later that they could have saved a substantial amount of money. It'???s incredibly disheartening to be treated this way, especially after putting my faith in their service.'???I would strongly advise anyone considering using Seascanner.co.uk to think twice. Based on my experience, they do not value their customers and are not willing to stand by their pricing or offer any support when things go wrong. Save yourself the disappointment and frustration, and choose a more reliable and customer-centric booking platform.
I was having problems booking online (I think this was due to the MSC site rather than Seascanner. I opened the LiveChat expecting to speak to a robot (as they normally are) but was helped in my query by Naomi (a live agent) who solved my issue and got me booked on my cruise..!Well done Naomi and Seascanner..!
Had a query about my E-ticket Joanne contacted MSC within one hour had all the information needed. My cruise was easy to book and a very good price more than happy to recommend to family and friends 5'? ?'? ?to Joanne for her help and support
I have received excellent service from company, I had additional assistance after booking cruise with transfers and parking, Shannon responded to my queries friendly, fast and followed through completely.First time using this company will definitely use again
Telephoned Seascanner to change my cruise to another date due to circumstances. They could not have been more helpful and everything was completed in a day including the initial phone call, assigned to a case manager and the change via email. Thankyou very much to the team!
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