The process to start a lease is easy. their customer service and follow-up is absolutely horrible. My lease clearly states it can be cancelled at any time and the merchandise returned . I contacted them 2 weeks ago to cancel and initiate a return and they are not responding- I only have an email it is being researched. When you call the number you can'? ? ?t get to anyone in returns or to a manager. The customer service rep just states returns is working on it and to watch for an email from them. So they don'? ? ?t reply, don'? ? ?t take calls and keep withdrawing payment when I have notified of the cancellation for weeks i'? ? ?ve used them several times but this will be the last.
