Purchased a bike on the 4th September which was due on the 8th September with 'next working day delivery'. DHL had the parcel since the 5th and made no attempt to deliver it. No updates from either Halfords or DHL regarding delivery and the parcel has then been returned back to Halfords on the 12th September which I only found out on the tracking by checking myself, still nothing from either company to say the delivery wasn't going to be delivered. Halfords customer service about as useful as a chocolate tea pot. I advised the order was being returned by the courier so I required them to refund me and cancel the order. The helpful member of staff then said "Do you not want the order? You will need to wait for it to be delivered and then return it for a refund", clearly not listened to anything I had told her about the order being returned to them by the courier and is not due to be delivered to me anymore. Apparently this would be raised the the 'back office' and they would be in touch. As of the 17th still no response from the 'back office'. No sign of my refund or the bike I ordered 13 days ago.
