I have been trying to get VAT invoices for my recent orders and it has been a very frustrating experience.The "Chat with Expert" option on Halfords' website does not work – I could not get through to anyone.When I called customer service, the person I spoke to was not helpful at all. Even though I clearly asked for VAT invoices, she just pretended to "look for something" and never even asked me for any order details. I was told the invoices would be sent, but nothing has happened since then.This is unacceptable customer service. I will avoid Halfords in the future and will not buy from them again.
