Review Time
Glyn Hopkin Nissan Bedford.I purchased my first used Nissan car from this dealership, had some problems when I got it but they were eventually sorted out without any problems. They have serviced the car under their Ready to Go service plan I pay into. My experience has always been good when I had cause to go there for any help or advice, service etc. My car turned 5 years old in January so went in to see about getting the cam belt changed which is not covered under the service plan. I asked for a price to get the belt & the water pump replaced & wow was I shocked, ?1386, a rubber belt & pump costing to me retail ?290 leaving over ?1000 for labour. I said no thanks & walked out. After getting home they called me, the guy said they could do the belt only for ?700 which I declined saying I would find it cheaper elsewhere. I called two other Nissan main dealers to get their price, one was ?550 for the belt & pump all inclusive & the other was ?692 all inclusive or for the belt only ?349. I opted for the belt only after the dealer said they only usually change the belt & always inspect the pump & would advise if any problems. Shame on Glyn Hopkin on their in my opinion outrageous prices. Nothing wrong with the staff there as always helpful & kind. When my car needs any more work (which I have to pay for) it will not be done there & when I eventually change the car for a newer one I will now go to another dealer. How many people just accept those sorts of prices & pay up. If you find you need something done on your Nissan I would for sure have a call around to check prices & not accept these sorts of costs.Date of experience: 05 February 2024I posted the above review on the 5th February, had a phone call from Nissan about it. I was told they were looking into it & would get back in touch after 7 days, well here we are nearly 7 weeks later & not a single word from Nissan. I also had a reply on the original review from Keeley in customer services at Glyn Hopkin saying to email her about the issue (which I did) she was sorry to see the review & had contacted their service manager & he would reply to me directly, nearly 7 weeks on & nothing from them either. Really poor of both Nissan UK & Glyn Hopkin for failing to contact me regarding my review. I guess if they ignore me long enough then the mindset is I will simply go away.
Bought my Nissan Qashqai from St Albans Dealer in 2019 and have taken back every year for MOT and service. This year however it had all changed the Nissan dealership had moved across the road and squeezed in with the other Glyn Hopkins Dealerships. A lot smaller and not so well equipped set up. All the staff were different and everything had a feeling of being a lot more unprofessional. Any way they advised me that I would have 4 majors on the health check and that the car would fail the MOT. Video footage did not show the issues clearly if at all and the MOT tester gave a wrong description of the faults. The problem were with the rubber dust covers not split track rod ends or lower arm ball joints. Quoted me over 2K to do repairs. When I queried this they advised it was down to the condition of the roads, potholes and kerb damage. Don’t drive into potholes and have never hit the kerb and even if I did this would not damage the rubber dust covers. Told them to leave the repairs and took it to a trusted local garage and it passed the MOT with 3 advisories to replace the dust covers. The service manager could not write an email so you could understand it. I feel that they were trying to get money from me under false pretences almost as bad as stealing from you really. Unable to complain to the DVLSA as they were only doing a health check prior to the MOT . perhaps that’s how they get away with it. I wonder how many other people have paid out vast sums of money when they didn’t really have to ! After my experience I will not be going back to Nissan Glyn Hopkins or any other Glyn Hopkins dealershipas they must all have their targets to hit regardless
Took my car in for repair didn’t replace all the parts didn’t finish the job got car back only to have to send it back to service to complete job three months later under tray not replaced causing problems if the car has done over 100 thousand miles they can’t be bothered with it they just want to sell it and you buy a new in ! The only company that wants you to put ?500 holding deposit and still waiting holding fee refund over a week later
I booked brakes services for my Mg5 ev bought used last February 2024 after my rear brakes were blocked and AA intervention. The rear right brake connection been disconnected so I can ride to do brakes service on Woodford. They charge for the service but don't fix anything. The rude receptionist only told me the car is out of road on the system.( have MOT, PHV license, is running ) How can a dealer give a permission to drive a car with brakes problem. Worst they know is one of the biggest issue the Mgs EVs have is the rear brakes wire, close to the suspension. By law must replace all rear wire brakes in all MGs EVs.
Booked my car in for a service, MOT and waiting when I arrive I found additional work had been added (A/C gas and brake service) with out asking and waiting had been removed, I was asked how did I book this when I said online I was told it adds these automatically and if their aren’t any “Waiting appointments” left it just books it in anyway !
This is the worst service I have ever experienced from a main dealer.From the beginning there were problems. When I chose the car I was advised it would be at the showroom in a couple of days for viewing, I had a deadline for purchase so this was fine. This was not the case, it arrived almost 3 weeks later. During this time I received no updates at all from this dealership. I phoned each week to establish the delay and was advised it was coming, no proper explanation was given just that it was on its way from MG. They were fully aware I required the car by a certain date as I was going away on holiday. Four days before my deadline the car arrived. The dealership accepted that they had been in the wrong and offered me a gesture of goodwill which I accepted. After viewing the car I agreed to purchase it on the proviso that a scratch was sorted out on one of the silver bars on the roof on my return from my holiday. I was assured this would be done. When the car was delivered to me, I was unhappy with the valeting. There were smears and what looked like drip marks on the interior and it was dirty around the gear stick and in the door well. The sales person apologised and agreed and said they were trying to get a new valeter. I agreed to take the car back in to be redone.On my return from holiday I attempted to contact my salesperson around 5 times for them to rectify the scratch. I spoke to him once when he said he would contact his manager and get back to me. I heard nothing further so left messages for a call back which were totally ignored I then sent a complaint email which again was ignored. My daughter and I decided to go into the showroom to get it sorted. On arrival I spoke to the manager who was apologetic and agreed a day for me to take in the car for the scratch to be dealt with and said I would be given a courtesy car. No explanation was given with regards to my earlier messages and email being ignored. I have no doubt without turning up I would still be waiting for a response.I phoned the day before I was taking the car in to confirm the time. I dropped the car off as agreed, no courtesy car was ready and I had to wait about an hour before it was sorted.My whole experience with this dealership has been awful and an absolute shambles. I will certainly not be returning to them when I want to replace the car.I have left this honest review so potential customers are aware of how some customers are treated, and the dealership can learn and improve in the future.
Wouldn’t even put one star. Awful experience, strongly don’t recommend anyone to waste their time in enquiring about a car at this branch (and any other branch after reading these reviews) over 40 calls in 2 weeks, promises made that weren’t kept, driving backwards and forwards to branch as they kept forgetting to get me to sign paperwork. So messy and disorganised and still walked away on handover day without a car. No courtesy car offered so carless for 1 week and had to seek my own rental. Had to ask for my own evidence from recorded phone calls to back myself up on miscommunication and still no apology made even though I was proven right. Being carless affected my family and stressed me out so much I walked away from this company and went to Audi. One week with Audi and have bought a car- simple process. Don’t bother dealing with Sean, Tony or Jason at Ipswich branch. You won’t get treated how you deserve
I use the Colchester branch which I find first class. I would have given five stars but customers cannot phone them direct (probably not their fault). I have found it quicker to drive there than 'hold on' while I have to listen to endless nonsense about what the company offers. Customers should be able to phone whatever branch they need direct.
Bought an MG 4 from Thomas at the MK branch .Very helpful and knowledgeable. I changed my mind on what car I wanted after the test drive in both cars .Hence MG 4 not MG 3.There was a problem with some of the paperwork but this was quickly sorted after a couple of phone conversations.I have only had the car for 1 day so I can’t comment on either the car or the after sales service.So far so good
My issue started in October 2024 - my car was booked in to GH Nissan St Albans with a water ingress issue. The leak was never found by the technicians despite having my car for more that 6 weeks across a 4 month period costing me over ?1300! Eventually we had a friend take a look at the car for us who found the issue, fixed it and tested in 1.5 hours and it has not leaked since. I have taken up with GH but they still maintain they did a good job and fixed it, despite the car leaking every time it rained after they has supposedly fixed it. They refuse to give me a refund or even partial refund as I did not allow them chance to fix it (so 6 weeks is not long enough it seems)! I have now cancelled both my service plans and taken my business elsewhere as I feel they are incompetent and do not trust them to work on my cars on the future. It appears that when you buy a car from them the service is good - aftersales is shameful - so buyer beware.
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