Glyn Hopkin Nissan Bedford.I purchased my first used Nissan car from this dealership, had some problems when I got it but they were eventually sorted out without any problems. They have serviced the car under their Ready to Go service plan I pay into. My experience has always been good when I had cause to go there for any help or advice, service etc. My car turned 5 years old in January so went in to see about getting the cam belt changed which is not covered under the service plan. I asked for a price to get the belt & the water pump replaced & wow was I shocked, ?1386, a rubber belt & pump costing to me retail ?290 leaving over ?1000 for labour. I said no thanks & walked out. After getting home they called me, the guy said they could do the belt only for ?700 which I declined saying I would find it cheaper elsewhere. I called two other Nissan main dealers to get their price, one was ?550 for the belt & pump all inclusive & the other was ?692 all inclusive or for the belt only ?349. I opted for the belt only after the dealer said they only usually change the belt & always inspect the pump & would advise if any problems. Shame on Glyn Hopkin on their in my opinion outrageous prices. Nothing wrong with the staff there as always helpful & kind. When my car needs any more work (which I have to pay for) it will not be done there & when I eventually change the car for a newer one I will now go to another dealer. How many people just accept those sorts of prices & pay up. If you find you need something done on your Nissan I would for sure have a call around to check prices & not accept these sorts of costs.Date of experience: 05 February 2024I posted the above review on the 5th February, had a phone call from Nissan about it. I was told they were looking into it & would get back in touch after 7 days, well here we are nearly 7 weeks later & not a single word from Nissan. I also had a reply on the original review from Keeley in customer services at Glyn Hopkin saying to email her about the issue (which I did) she was sorry to see the review & had contacted their service manager & he would reply to me directly, nearly 7 weeks on & nothing from them either. Really poor of both Nissan UK & Glyn Hopkin for failing to contact me regarding my review. I guess if they ignore me long enough then the mindset is I will simply go away.
