This is the worst service I have ever experienced from a main dealer.From the beginning there were problems. When I chose the car I was advised it would be at the showroom in a couple of days for viewing, I had a deadline for purchase so this was fine. This was not the case, it arrived almost 3 weeks later. During this time I received no updates at all from this dealership. I phoned each week to establish the delay and was advised it was coming, no proper explanation was given just that it was on its way from MG. They were fully aware I required the car by a certain date as I was going away on holiday. Four days before my deadline the car arrived. The dealership accepted that they had been in the wrong and offered me a gesture of goodwill which I accepted. After viewing the car I agreed to purchase it on the proviso that a scratch was sorted out on one of the silver bars on the roof on my return from my holiday. I was assured this would be done. When the car was delivered to me, I was unhappy with the valeting. There were smears and what looked like drip marks on the interior and it was dirty around the gear stick and in the door well. The sales person apologised and agreed and said they were trying to get a new valeter. I agreed to take the car back in to be redone.On my return from holiday I attempted to contact my salesperson around 5 times for them to rectify the scratch. I spoke to him once when he said he would contact his manager and get back to me. I heard nothing further so left messages for a call back which were totally ignored I then sent a complaint email which again was ignored. My daughter and I decided to go into the showroom to get it sorted. On arrival I spoke to the manager who was apologetic and agreed a day for me to take in the car for the scratch to be dealt with and said I would be given a courtesy car. No explanation was given with regards to my earlier messages and email being ignored. I have no doubt without turning up I would still be waiting for a response.I phoned the day before I was taking the car in to confirm the time. I dropped the car off as agreed, no courtesy car was ready and I had to wait about an hour before it was sorted.My whole experience with this dealership has been awful and an absolute shambles. I will certainly not be returning to them when I want to replace the car.I have left this honest review so potential customers are aware of how some customers are treated, and the dealership can learn and improve in the future.
