Bought my Nissan Qashqai from St Albans Dealer in 2019 and have taken back every year for MOT and service. This year however it had all changed the Nissan dealership had moved across the road and squeezed in with the other Glyn Hopkins Dealerships. A lot smaller and not so well equipped set up. All the staff were different and everything had a feeling of being a lot more unprofessional. Any way they advised me that I would have 4 majors on the health check and that the car would fail the MOT. Video footage did not show the issues clearly if at all and the MOT tester gave a wrong description of the faults. The problem were with the rubber dust covers not split track rod ends or lower arm ball joints. Quoted me over 2K to do repairs. When I queried this they advised it was down to the condition of the roads, potholes and kerb damage. Don’t drive into potholes and have never hit the kerb and even if I did this would not damage the rubber dust covers. Told them to leave the repairs and took it to a trusted local garage and it passed the MOT with 3 advisories to replace the dust covers. The service manager could not write an email so you could understand it. I feel that they were trying to get money from me under false pretences almost as bad as stealing from you really. Unable to complain to the DVLSA as they were only doing a health check prior to the MOT . perhaps that’s how they get away with it. I wonder how many other people have paid out vast sums of money when they didn’t really have to ! After my experience I will not be going back to Nissan Glyn Hopkins or any other Glyn Hopkins dealershipas they must all have their targets to hit regardless
