Review of Katapult
Review of SiteGround
I am leaving SiteGround after being with them a number of years.Ii am on their cloud services. I am leaving because: 1 - Caching issues : Even with cache turned off i am driven mad trying to get changes flowing through. The HTAcess controls don't fix it and flushing cache doesn't work,. 2 - forced into PHP 8.x - with some sites not able to do that. PHP 7.4 is still secure. While clients make decisions to upgrade they still need to have their sites working. 3 - My email address was leaked to spammers. No resolution to this is months. No response from SG about this in months. It is 100% certain it is SG that leaked my details to spammers. its a unique address only used with them. 4 - No control over things like Wordpress templates being added into sites. I remove the 2019, 2020, 2021, 2022, 2023 templates - they keep coming back. 5 - no ability to see real statistics of disk usage. The stats in the limited panel are old or incomplete. For some reason more disk is getting used on a regular basis but no idea where or how and no way to monitor or fix this. 6 - Quality of support declining with more AI getting in the way and Pay for responses instead of talking direct to tech - as used to be the case. i am on on a high level of support and pay hundreds of dollars per month. I don't expect to get offered charges for basic support requests. AI just annoys me. 7 - Random server outages. No explanation. I find out about those before SG and have to contact them to get it fixed. That's not managed. 8 - CDN is being used on sites despite me having it turned off. Sites cant be seen in NZ but can in Canada. Therefore CDN is at play. Then it comes back but there is differences in data from one site to another. In general support has decreased. Annoyances increased. issues more often. No way to resolve. When sites go down as SG change things, and I have to fix issues - that's not managed support. That's a pain in the neck. 15 March 2025. _ I got back to SiteGrounds request below. Next day after they sent it. what responses did I get from them? NADA. Just a waste of my time being polite to them.
