Masoom Shahzad

Reviews

Review of Payoneer

Support Is Useless — Automated Replies and No Resolution

I've been trying to get help for nearly a month, but every time I submit a request to the support center, I just receive an automated, unhelpful response—and then my request is marked as "resolved" without actually being addressed.It’s incredibly frustrating. Their AI system doesn’t even allow submitting a ticket specifically for issues related to the Verification Center, so I’ve been forced to file it under unrelated topics.Right now, the Verification Center is asking me to upload documents for a bank account that I deleted a long time ago. I’ve already added a new personal bank account, so why am I being asked to verify a non-existent one?Because of this, I can’t withdraw my Fiverr funds, and it’s honestly very disappointing.

1
Date of experience: Aug 10, 2024

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