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Reviews

Review of Britishgas

Total manipulation - shameful provider

Total manipulation - already explained that the 'chat' was dysfunctional, but putting in guff I eventually spoke to 'someone' who concluded that BG's 'low use tarriff for gas only' FAR exceeded our historic combined actual use of gas AND electric. Chat finally said there's nothing they could do. My email and address were provided - and then we get a letter estimating an EVEN BIGGER annual usage ... based on 'what other's around us use'!!! well, BG we ARE NOT OTHERS. The word ARROGANCE immediately springs to mind as they provide NO EMAIL ADDRESS to contact them, NO PHONE NUMBER to talk to them and the letter also has NO RETURN / CONTACT ADDRESS to actually write to them. Bigotry also rolls off my tongue as they proceed to patronise me by stating I contact them via an app or log into a social media - NEITHER of which do I use. WHO THE HELL ARE THESE PEOPLE?!?!?!? Lets find out - time for the Ombudsman. Shameful provider!!!! and their response is going to be???? - a scripted apology and a repeat of the dysfunctional instruction. Why would a business continue repeating actions that lead to so many complaints????

1
Date of experience: Jul 01, 2025

Review of Water

Terrible company

Terrible company. Apparently merged with ReadyRefresh, Poland Springs and the service is terrible. My biweekly water delivery has been postponed to the next day, for the past 9 days. No water delivery and no one picks up their phones. I'm cancelling!

1
Date of experience: Jan 27, 2025

Review of Ur

Very disappointing service

Very disappointing service. Sent phone to them with an estimate of ?359, phone in excellent condition, barely a mark on it. Once received they reduced the offer to ?150 on the basis it had scratches on the screen which was not true as it had had a screen protector on since day one. After rejecting the offer online I received a call to say the offer was inaccurate as it’s just produced by an algorithm and they could offer ?230. Declined again and asked for the phone to be returned to me. I have just received it back and the screen is now covered in scratches which were not there when they received it. The phone was packaged well when I sent it to them so no chance it has happened in transit. Scammers!

1
Date of experience: Nov 11, 2024

Review of Tapjoy

Had an issue with rewards and was

Had an issue with rewards and was unable to resolve it. Any attempt at contact for stuck in an automated response loop asking for info already provided then saying rewards were granted when they had not. Edit: You can see from their reply below Tapjoy continues to assert they have granted rewards, they have not and I will happily provide screenshots proving this. Until I can I can talk to an actual person to resolve this instead of their useless canned response bots, my one star review stands.

1
Date of experience: Mar 07, 2025

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