The tech people are excellent and helpful. But SiteGround's expert care is often a painful experience. First they only allow a 650 character limit to explaining the problem (650 characters not 650 words!). On top of that, there's no character count function, so you have to cut and paste and edit it and count the characters in another program. PAINFUL! Second, instead of billing you by the hour or half-hour for expert help, they force you to buy credits that expire in 30 days if you don't use them. They said that it would normally take 2 credits to clean malware, but they took all three that I purchased. There's no real reason why credits should expire. I can only guess that this is a way to make people overbuy credits and then not get ANYTHING for the unused credits. I like that the SiteGround's people are really knowledgeable and helpful but I won't recommend SiteGround to anyone.
