Ordered a Thule roof rack for store collection from Halfords. I ordered it from them as they are a known reputable company and I needed it quickly. The order told me it would be ready for collection on Friday afternoon. I then receive an email just before Friday saying that 'there has been a change to the order and that someone would be in touch" no one bothered to contact us and Halfords cancelled the order with no explanation. When I go on the Halfords website it shows all items in the order as still being available so if it's a warehouse stock reporting issue they still haven't fixed it. This level of customer service is unacceptable and I've gone to the competition now.
