I visited the store at Marsh Mills Plymouth, selected a product and went to the desk where Luke was trying to assist a customer with a refund. As the only person after the person being served, and with no clear indication of where to queue i chose one end and waited. whilst i stood there Luke looked at me, as did Reece who tried to held Luke on any one occasion and a third individual sat down at a desk in the corner (i assume a manager) and for the first 5 or 6 minutes nobody said that i was in the wrong place. Suddenly with 2 people having queued at the other side Reece informed me that i was in the wrong place and i would have to go and join the queue. Had they said this when i first stood where i did it would not be an issue but to make me wait for the best part of 10 mins ignoring me and then expect me to go to the back of a now formed queue is just down right poor customer service and incompetence. I obviously declined, put down the products and exited. Poor service and lost sales but with the rating they have got this is obviously what they think is acceptable. hopefully people will vote with their feet and Halfords will finally get the message!!
