Bought a carrera vengeance men's mountain bike from them a few weeks ago & they built it in store. Collected the bike & within 24 hours the pedal was coming off as it had not been fitted properly. Tried to call the store, but you can't. Instead you get routed through a team out of the UK who quite simply do not have a clue what they are doing. Had the bike booked in for a second visit in the 1st week to have the pedal changed. After leaving the store following this, Had issues with the chain not gripping and skipping, so hard to even ride. Yet another call to the call centre of hell & this time after speaking to two people who both contradicted each other and told the totally wrong info, i was booked in for my 2nd visit in as many days to have the bike looked at again. The store team agreed to replace it & I had to leave to then go back for my 3rd Visit in one week to collect the new bike. Rode it and all seemed fine, until the chain was sticking & getting wrapped round itself and jammed at every gear change. The chain came off 4 times in one ride out. Spoke to the call centre of no help whatsoever and they were beyond useless Contacted the customer service team & spoke to Olivia over email who offered a voucher as good will gesture. Absolutely pointless. The website is totally rubbish & anything you click on to order is out of stock they are incapable of allowing you to all the items to a basket & allowing collection at different times which any other retailer would do. instead they send hundreds of emails telling you the order has been cancelled, there is no actually information of use on the emails & they fail to tell you where you can re-order, get the refund or anything else. I have tried to order 6 items today from 4 different Manchester stores, for click and collect 7 every single item is "out of stock" or collect in a week. Totally pointless I clicked on every single item they have listed on their website for the category of things i was looking for and not one could be collected today If there was an option to give them -10 starts, this would be too generous absolute shambolic business
