booked bikes in for a service - was meant to be shown a form of the repairs and sign this but it didn't happen. Lots of extra work sneakily added on including ?15 just to clean the chain while being led to believe we were just getting gold and solver package.Ended up paying ?145 for a gold service - while the platinum service in shown as ?130 - the staff in shop also confirmed I got much less done to my bike than a gold service anyway despite paying way over the cost.Rich in the Cheltenham shop was incredibly rude and unhelpful - to us and another staff member who he attempted to bully in front of us. He eventually just walked off, refusing to help as he could not justify the ramped up price - attempting to throw other staff members under the bus also. The person who did help us was very helpful and apologetic for the poor service we received. Complete rip off, dishonest service.As an update to this - they claimed to have changed my partner's brake cables too, but having a look at them they haven't been touched, unless they decided to pop some rusty cables on there for us. What an absolute disgusting company.
