I rode to the store with my Son who has autism. All I wanted was for the front breaks to be adjusted. I had purchased the bike a couple of years ago and it has been hardly used. The time was around 1.45 and he said he had a slot to look at it at 1500. He said I would need a free service to check for faults. I said I only wanted the break looked at. He said that's OK you only have to have the work completed I choose.I had s call from a lady at 14.30 saying the survey was complete and the items needing attention would be ?60. This includes a bronze break and gear service and 2 buckled wheels. I asked if the brake could be adjusted now as it was dangerous. I was advised it would have to be booked in. I was advised to come back into the store. To discuss. I was not far away having a coffee. I went to the store. Not even1500 yet when my appointment was for. I was met by another person in the bike department who said there was no way they could look at the break now even thought my slot was at 1500. They wanted to book my bike in and keep it until the appointment as it was dangerous. My son was not happy as he now thought his bike was unsafe. I had been trapped again by halfords. Now upset my son. I walked out without my break being done and i asvised i would go to a proper bike shop.
