Ordered a car seat online. Website and email confirmed 'delivery within one day' so should have recieved it yesterday. Had text 08:37 yesterday morning, 'your delivery is being processed', tracking said 'your delivery is being prepared' Nothing arrived by 6pm so called them, no idea where the delivery was, courier obviously hadn't collected so no information available. But there was plenty of them in stock at my local store if I wanted to go and buy another one, then get a refund on the delivery, really good advice, when I have the child who needs the car seat with me!!! This morning I used the online chat to see where it was now , again no idea, told it would be with me by 1st September, which is absolutely no use to me because I need it now!Agent by name of Kashish, very unhelpful, happy to pass my complaint to another team who would respond within 7 days!Kashish cut the chat when I said it was false trading information! 'DELIVERY WITHIN ONE WORKING DAY' means ONE WORKING DAY, it does not mean come and get it yourself, or wait 4 days for it. However you wanna defend it Halfords, its your company making these statements, not the consumer, and you need to step up and do what you are saying youre going to do!
