Unreliable Service and Poor Customer SupportI placed an order with Halfords using the click & collect service, but when I went to collect it, I was given the wrong (and much cheaper) item instead of what I had actually paid for. When I raised this issue in-store, I was told the correct product was not in stock. I then contacted customer care, only to be told they also had no solution to the problem.This is completely unacceptable — I paid for a specific product, and instead was handed something different, with no effort made to resolve the mistake. The whole experience has been frustrating, unprofessional, and has left me feeling misled.Based on this experience, I would not recommend Halfords to anyone looking for reliable service or customer care.
