HALFORDS KIRKSTALL LEEDS.a truly shocking store. we went to purchase a bike, upon collecting it the bike they promised had several issues they couldn't be bothered to fix claiming nobody knew or passed on the messages to staff in store so we trekked back to return the bike and they simply shrugged there shoulders like what do you want to us to do.they then offered to obtain the same bike from another store and they would call us.. of course nobody called us for days on end. I tried calling.. they do not answer the phone instore, it took for days and 31 attempts for the store to pick up. there own call centres couldn't get through either. the store is evasive in every manner. managers on holiday, short staffed etc all I can say every time I have been into store there is never more than 2 or 3 customers.. so after much hassle we opted for a full refund which they refused to do unless we travelled down to the store. why should we have to travel there for a 3rd time at our expense ??we have requested an area manager to call us but we will not hold our breath as this companies customer service is nothing short of a disgrace .AVOID HALFORDS IF POSSIBLE. I for one will never shop with them again.
