I bought a Pioneer SPH-DA160DAB car stereo from Halfords on 26 May, but the store said they could not install it for at least 2 weeks because they didn't have the steering wheel control interface module, and recommended that I go to Dynamic Sounds to have it installed - which I did on 29 May. The unit turned out to be faulty (checked by DS on 16 July). On 29 July Halfords said that if DS said it was faulty they believed them. On 21 August I bought an identical stereo from DS and they fitted it on 29 August. That day I took the faulty unit back to Halfords. The manager refunded the cost "as a gesture of good will", although I said I wasn't getting much of a good will feeling, given that I had now paid twice ?150 for the installation. I went back to Halfords today because the funds have still not been refunded to my credit card. The manager who was there today (and was on 29 July) told me that it will take a minimum of 7 working days for me to receive the refund - nothing to do with Halfords; it's standard for the banking industry. Total nonsense. Funny they take payments the same day, but don't issue refunds for 7 days.
