I purchased the Halfords Premium Membership, which clearly states that a free MOT is included. I booked my MOT almost a month in advance and received several reminders via SMS and email, including one the day before the appointment.On the day, I drove 16 miles to the garage, arriving 10 minutes early as recommended. After waiting in the queue, I was informed that the MOT could not be carried out because their machine was broken. No one had bothered to notify me in advance. A new appointment was arranged, and I had to make the journey again.When I returned for the rescheduled MOT, I was surprised to be told that I had to pay for it, despite my membership entitlement. I was advised that I could request a refund, but this process has been extremely frustrating – phone calls are cut off when I try to explain, and the Chat Expert disconnects as soon as I describe the problem.The first appointment was cancelled through no fault of mine, yet I have been left bearing the costs and inconvenience. In total, I drove 32 unnecessary miles, wasted my time and money on fuel, and still ended up paying for a service that was supposed to be free.This experience feels misleading and dishonest, especially as the Premium Membership was advertised with the promise of a free MOT. The lack of communication, professionalism, and customer support is deeply disappointing.Professionalism worthy of zero stars.
