Booked to have a new battery fitted of which my registration was taken for the correct battery size arrived at planned time customer service person said I’ll have to have a look to see if it has a torque bar if it has we can’t fit it !!It does have a torque bar so they said we don’t have the tool to get it off !!!! What the hell !! Pre paid for the service and now you have to refund me which will take 5 days the woman was rude and unprofessional and replied ‘ well I can leave it and you can just give us the money or you wait for it to be paid into your acct !! If they ask for the make and model of your car and recommend a battery you would honestly think they could have the right tools for the job ! I also booked a health check which there was absolutely no mention of Appalling service
