Ordered cycle chain and chain gauge online, collected chain immediately but had to wait a week for the gauge. A week later checking my order on line it stated gauge had already been collected 2days before it was due in stock!!!!! Contacted customer service twice who had no detailed information and they attempted to contact the store directly without success. Went to the store (20mile round trip), but staff couldn't locate my item and so reordered it......another weeks wait!Checked on line making sure item was available for collection and it was. Another 20mile round trip, But staff couldn't find it, Manager tried to find it in their "system" no success, tried to get phone number for the supplier, no success. Absolutely useless at every point. Halfords need to sort out their customer service centre and their IT system.I cancelled my and will not be buying anything on line again. I will need to want something desperately urgent to even consider going into a Halforde store to purchase an off the shelf item.I every customer has a similar experience to mine I'm surprised Halfords is still in business!!
