Halfords - Dartford do not trust these so called experts with your car or bike had a tyre replaced and damaged the alloy wheel. Purchased a mountain bike for step son’s birthday and second time of riding it the back wheel falls off and hurts himself. Took it back to dartford store where it was built and to be met with a smug cocky arrogant person who actually accused us of making the wheel loose on purpose, like yea I’m going to loosen this wheel and let him ride it. I was absolutely appalled and find it utterly disgusting how a member of staff would accuse us of doing it on purpose and trying to pass the blame. Whilst his fixing the back wheel he checks on the front wheel and surprise surprise guess what the front wheel is loose as well. Seriously what kind of untrained incompetent staff work at this place not a gcse between them. Avoid this place Complaint made to head office
