I am contacting Halfords to highlight the fantastic customer service I have recently experienced. On two occasions over the last week I called into your store in Cumbernauld, Glasgow. I met with a member of staff called Derek in the bike hub. He assisted me with the purchase of cycling glasses and gloves. However, you did not have the type/style of seat that I required. Derek went to great lengths to advise on what I needed. When I did source the saddle I needed I could not put it together, I called into your store to meet with Derek again and within two minutes he had sorted my problem. It is not often that I take the time to write about a positive shopping experience but on this occasion I feel that I must highlight Derek's knowledge and great manner when assisting me. Well done Halfords and Derek, he has ensured that I will use Halfords again when I need parts for my cycle. Many Thanks
