My son had damaged his scooter, the team at Halfords New Malden - 0543 were excellent, as he was quite upset, I then had a look at a upgrade, and as their was a 20% offer I purchased him a replacement, although the guys had managed to repair his scooter, Stupidly I didn't notice it was a MIni, as he was picking a colour... when I got home I realised, I returned it the next day on the Monday 15th and the staff again allowed me to swop it, again I bought an upgrade, but the service and helpful nature of the staff, made the experience a pleasure although I didn't set out to buy a new scooter, the range and the helpful nature made it a good experience. Thanking I think Michael ( Sunday ) and Felix and Tegan on Monday. The only down side was the AI on the website, until I got to interact with a person.. Andy SW19
