Purchased a bike dec 2024, had to return as the rear wheel came of while riding, Halfords repaired free , same problem happened again in approx Feb and again they repaired free the same week the problem happened again only this time the gears twisted into the spokes of the back wheel, again Halfords repaired free, unhappy about the constant repairs i spoke to the Store manager who's exact words where "if it happens again we will replace the bike" surprise surprise it happened again however now apparently its a maintance issue and they will not replace. Bike is a death trap the whole wheel locks and my son has been thrown of this bike 4 times now, ive received an email to say they will repair free to which the store manager said no they wont, Ive spoke to head office and was told being forwarded to complaints only to receive another 2 calls from them to find out at the end that they are not complaints and it would have to be escalated again. AVOID AT ALL COSTS. No resolve and now ?400 worth of scrap
