I needed a tyre replaced so booked online for a Sunday morning. I received a call later that day to say there was a glitch in the system and I shouldn't have been able to make the booking. I asked to have the order cancelled and I would book elsewhere. I received an email confirming my refund but never received the refund back in my account. I contacted customer care who were extremely rude in the first instance and more helpful in the second. They said they'd elevate my case to the specific refund team. I heard back from Toni on the Customer Support team on the 30th of August saying my refund would be with me in 3-5 days. I still haven't had my refund. I've emailed on two separate occasions and heard nothing.Total value of my tyre and fitting was ?160. Halfords have taken my money and are not returning it and now ignoring me. Do not use this company, ever!
