Southend bike section has gone Rotten . Having brought many bikes from them over the years I can say they are not the company they were . The staff have complete contempt for the customers and delight in telling you what there not going to do . The care plan is scam that needs exposing. . they make you have assesment then claim you need hundreds of pounds work and will not do what you the owner wants claiming it's a safety thing .. crooks.. manageress is out of her depth and comes over as unhinged with anger issues .. avoid this store it's not worth stress .
