My wife visited your store in Weston Super Mare and asked for advice on which windscreen wipers she would need for our Honda CRV. She was sold a set relying on professional advice. When I fitted the wipers it was clear that one of the front ones was the wrong unit. My wife had to return to the store as I was not available and asked for the unit to be changed. She was told that yes they had in fact made a mistake and given her the wrong items but refused to remove and fit a new one without a charge of ?4.00. What an absolute joke. What ever happened to good customer service and common sense. For the sake of ?4.00 and despite your admission that you had made a mistake you have now lost a customer who will also warn anyone who will listen that Halfords are in such poor financial state that they loose sight of good customer relations. I say again , "What a Joe".
