The most disgraceful customer service I have ever experienced - do not touch them with a bargepole!I had reserved a car with a ?500 deposit, but was informed that I couldn't test drive it on the arranged day as they had lost the keys (!!??) - they gave insufficient notice of this and ruined a weekend of plans I had moved around. When I visited the store to request a refund of my deposit, I encountered the so-called 'manager,' Barry, who displayed an alarming lack of professionalism. Instead of addressing my concerns, he winked at me and dismissed my frustration, saying that "keys go missing all the time," and added, “You have your opinion, I have mine,” without offering any apology or resolution.I am baffled by the level of arrogance and incompetence displayed during this interaction. It’s hard to understand how a business can operate effectively under such circumstances.
