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My user name is johnbeverstaxi and my case numbers are 08500790 and 08575957. My account has been randomly restricted with no explanation as to why for over 20 days nowAfter a lot of contacting support who give robotic answers I finally received an e mail stating that restrictions can now be removed this was on December 18thI had a phone call with them and provided the required documents and yet nothingIt is now 23December and all of my contact with support is unhelpful as they constantly repeat that they will escalate the case and still nothingThey are holding my money hostage I consider this stealing I have been lied to as I have documented evidence that I have sent to them of there claim that restrictions can be removed yet they are notSupposedly they escalated this to upper management itAUDs been all day and nobody from upper management contacted meWhat kind of company treats paying customers this way with lies and betrayal of trust , if I have to I will seek legal action
Hello John,Thank you for sharing the details of your experience, including your ticket numbers and username. We sincerely apologize that the service you received did not meet the standard we aim for. We have escalated this issue to the appropriate teams for further attention. Best regards,Maria
