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What a terrible experience as a New Customer trying to open an account!!!!! The ONLY option is the stupid chatbot which is not helping at all. Then I find the Future au Customer Service email and no NO ONE is replying to my email. Definitely considering going somewhere else as if I battle to open an account, what is the rest of my Future au experience going to be like? I have now uploaded my Bank Statements most probably 30 times and the only message I am getting is "Proof of income is not acceptable" and the stupid chatbot cannot assist....it all goes into one vicious circle as I keep on getting emails reminding me to upload my proof of bank account. TERRIBLE! TERRIBLE! TERRIBLE!
Hello Francois,Thank you for providing your information. We sincerely apologize for the difficult experience you encountered. Your case has been escalated to our dedicated teams for further support.Best regards,Maria--------------------------------------------------------------------Hello Francois,We sincerely apologize for the difficult experience you've had opening a new account, especially with the chatbot being unhelpful and your emails going unanswered.To ensure we can effectively assist you and escalate your case, we need to verify your details. We have sent a private message on Trustpilot requesting your username or ticket number. We appreciate your patience and look forward to your prompt response.Best regards, Maria
