furniturevillage.co.uk

4.8
4.8 from 415 Reviews and Ratings
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Average Rating

4.8

/
5

415 Reviews

5 Star
91%
4 Star
5%
3 Star
1%
2 Star
1%
1 Star
3%

Filtered Reviews

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Review Time

Myself and my partner had a great.

Myself and my partner had a great experience in store with Benje!! We purchased three big items in store and without him we would have left with nothing!A real credit to the team at furniture village!

5
Date of experience: Dec 16, 2024
Great experience

Came in today and was given a very warm greeting by every member of staff felt like our own personal shop we where then shown around by James head who is an amazing staff member and made sure everything my mum and myself asked for was met would definitely return if not for the great tea and biscuits and lovely products for the quality staff this store has to offer.

5
Date of experience: Dec 04, 2024
Shak was very polite

Initially Shak was very polite. Shak was very good in helping us find the right bed for us. Shak was then very accommodating with payment terms. After spending lots of time with us,Shak finalised everything. We were very happy.

5
Date of experience: Dec 02, 2024
Went to the store today to purchase a.

Went to the store today to purchase a bed, was served by Adrian, he was really helpful and friendly. Made the whole experience very easy. Happy with the purchase and service provided.

5
Date of experience: Dec 10, 2024
Steve and Rhys were amazing

Steve and Rhys were amazing! Very friendly and efficient.

5
Date of experience: Dec 12, 2024
Well done Christian and Chris

Well done Christian and Chris, very respectful of my property and real gentleman that took great care and attention to delivery of my new sofa. Really nice blokes, put it together in no time without fuss and happy to position the sofa at my request. Good job guys

5
Date of experience: Dec 07, 2024
Very helpful staff at Watford store who.

Very helpful staff at Watford store who allowed us time to consider our purchase before buying online

5
Date of experience: Dec 04, 2024
Be wary of online orders and returns:

Be wary of online orders and returns:Hugely disappointed with a TV stand I ordered. When it was delivered, the shelves looked nothing like the online pictures and look cheap/painted. Stores didn't have the stand in stock to view, so I relied on the online images - which are completely inaccurate and misleading. To return an item, you have to pay 25% of the original purchase price for them to collect it or get it to a Furniture Village warehouse yourself (not your local shop) - mine is over a 40 min drive away. If you opt to chose another item, they still charge you 10% reselection fee.

1
Date of experience: Dec 09, 2024
Quick and efficient delivery from a.

Quick and efficient delivery from a really friendly team. Did a great job.

5
Date of experience: Dec 02, 2024
Gary Phillips
Timely customer service

Timely, polite and efficient. Thank you Evie

5
Date of experience: Nov 29, 2024

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