Review Time
There was a sales person who said if we needed any help just give him a shout and we were left alone to look round so you didn'???t feel pressured to purchase anything. When we decided there was a salesman nearby who was very knowledgeable helpful and friendly to help us make our choice
Had a bed delivery. The blokes that delivered (Matt and Shaun) were friendly, courteous and experienced. The service we received was excellent. I also appreciated that they wore 'inside boots' in my property to prevent dirt. The delivery and assembly took about just under 2 hours. The delivery was earlier than expected. We had an email from furniture village saying that delivery would be between 7:45am -11am on the agreed Saturday. That morning we got a call at approx. 6:15am saying the delivery van was 20 mins away. They had a cancellation so arrived earlier.
I will never buy from Furniture Village again, especially the Reading store.My experience has been nothing short of a nightmare. After returning a mattress, I was told (in writing and on calls) I would receive a refund of '? ?1,998.70. After multiple delays and confusion, the refund amount was suddenly changedtwiceending at '? ?1,959.10, only after I chased them repeatedly for two weeks.I was then told to return to the store to sign a new finance agreement. But when I went in, they tried to charge me again for the Care Plan, which I already paid '? ?109 for and which was on my original invoice. I was told by customer care that I wouldn'???t need to pay for it again, but suddenly they changed their story, saying the store cancelled the plan and I'???d have to pay extra if I still wanted it. Nobody consulted me before cancelling it, and now they'???re refusing to refund or reinstate the plan without charging more.This company is disorganised, misleading, and untrustworthy. They wasted weeks of my time, kept changing their story, and have caused a huge amount of stress just to return one item. I'???ve kept the bed and expected to keep the Care Plan I paid forbut they'???ve made even that impossible without trying to squeeze more money from me.Avoid at all costs. I will never recommend or shop with Furniture Village again.
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