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Updated to 3 stars . Previously i had given 1 star because there was an issue on getting my account verified. However, Ezey wallet has gotten in touch and although my account is still on review, the communication was more helpful and clear
I would like to take a moment to share my positive experience with Ezey wallet following the unfortunate hack that occurred on 11 June 2025. After being a loyal customer for over 20 years, this was the first time I had to deal with such a distressing situation. However, thanks to Ezey wallet's prompt response following my review and the one-time credit they provided, I am relieved to say that the matter has been resolved to my satisfaction.The support team became more helpful towards the end of the process, and I appreciate the professionalism and support from most members of the staff. It'?€™s reassuring to know that they are there to assist customers during challenging times. However, I did encounter a situation during my third call where a female staff member'?€™s attitude was quite aloof. Instead of providing the support I expected, she found the incident amusing and was dismissive of my concerns. I believe that customer support should always approach such serious matters with compassion and understanding. If the roles were reversed, I doubt anyone would find their situation humorous.Additionally, I feel that the response process to scam incidents needs to be consistent and engaging. While my experience ended positively, I recognise that there are many customers still waiting for resolutions. Improving the response times and ensuring a more empathetic approach would greatly benefit those in similar situations.Despite these constructive criticisms, I am grateful for the way Ezey wallet handled my case and will continue to use their platform. I sincerely hope that my feedback will be taken into consideration to enhance the customer experience for everyone.Thank you, Ezey wallet, for resolving my issue and for your continued service.
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