Review Time
My name is Simon Judge, and I am now a customer of bOnline. I recently spoke with a representative named Danielle Alexander, who was exceptionally cooperative and polite throughout our conversation. I highly recommend that new customers connect directly with her for a smooth and pleasant onboarding experience.
I have been with b-online for a for a few years now and all i can say its a great service I have no real complaints. if an issue does arise it is sorted quickly.I am not a small business i use it for home phone and internet the price is good for what you get.
The cost of transferring broadband and phone line was lower than my existing provider. I was a little worried about transferring as I hadn't heard of this company. The customer service was absolutely amazing - everyone I spoke to, but especially Michelle (Odie) in the provisioning team. She kept me posted on a weekly basis to ensure there was a smooth transfer and continued to follow up until all services were in place. Really made a different as there were a few issues with Openreach that would have been difficult to manage with a larger provider who isn't as focused on customer service. Great start. Ruqayyah and Junaid were also great - amazing customer service throughout. Broadband transfer was a month ago - seems fine so far!
bOnline should be the first and only choice for young entrepreneurs, startups and SMEs business owners that want user-friendly, simple, flexible and affordable telecoms solutions. Almost a year ago a friend of mine told me about the amazing services and exceptional support of bOnline but I was busy, stressed and most important tight down with a 24months contract with another, more, traditional (aka "legacy") provider. In the meantime, I read so many reviews, articles and posts from clients all over the country with the same positive experience and the...bad memories of decades of "services" with the...big one! From the first day of the trial the support was available (no need to wait for hours for a real human to reply), their people so supportive, friendly, kind and warm (and with tremendous patience due to years of problems with the telecom systems of my company). Within the first 2 weeks, I felt that I was in a different universe or day dreaming. No more issues, no more problems, no more stress waiting weeks (even months) for a proper solution. No more excuses for thing that should have been fixed in the first place. bOnline exceeded my expectation and my associates were excited for all these new features. No wonder why bOnline is UK'???s most awarded VoIP provider for small businesses...
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