Bonline

4.6
4.6 from 809 Reviews and Ratings
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Average Rating

4.6

/
5

809 Reviews

5 Star
87%
4 Star
3%
3 Star
0%
2 Star
1%
1 Star
8%

Filtered Reviews

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Review Time

excellent service from Colrick

excellent service from Colrick, very very helpful

5
Date of experience: Dec 06, 2024
Terrible company

Terrible company, customer service doesn'???t reach out in regards to changes in the account. Does not allow you to cancel account (still currently trying) But still charge hidden fees, please avoid this company at all costs

1
Date of experience: Dec 16, 2024
Given misinformation by two members of

Given misinformation by two members of staff regarding the set up of voicemail under the new 3.0 app meaning I have had to waste a lot of time out of my working day calling back to BOnline- not impressed

2
Date of experience: Dec 21, 2024
The Agent was very helpful and put the

The Agent was very helpful and put the matter right at once,very profesional. thankyou

5
Date of experience: Dec 07, 2024
Excellent Customer Service Experience

Excellent Customer Service Experience '??? Efficient and Transparent! '? ?'? ?'? ?'? ?'? ?I had a fantastic experience with bOnline'???s customer service today. From start to finish, the team was extremely helpful, professional, and transparent. I contacted them to enquire about termination and pricing, and every question I had was answered clearly and promptly.They provided all the information I was looking for without any pressure or unnecessary sales talk. The representative was courteous and knowledgeable, guiding me through the termination process with ease and ensuring I fully understood the options available. Pricing was explained in detail, with no hidden fees '??? just honest and straightforward communication.It's rare to find such a responsive and customer-focused service these days, and I genuinely appreciated how seamless and respectful the interaction was. Based on today'???s experience, I would definitely recommend bOnline to anyone looking for reliable service and excellent support.Thank you, bOnline team!

5
Date of experience: Nov 28, 2024
Great experience with bOnline customer service agent. Simply the Best!!

Both customer agents were Brilliant '???'?? ? and Both went above & a lot more. I really appreciated the service provided by Keagan & Melissa, on Thursday 5th of June. As they made the customer service experience great && good.

5
Date of experience: Dec 01, 2024
Great smooth experience

Great smooth experience. Tattum Mcklein was very helpful. Thank you

5
Date of experience: Dec 05, 2024
FABIAN CARDONA
Amazing customer service

Amazing customer service. Would definitely recommend

5
Date of experience: Nov 30, 2024
Abdullah service was good

Abdullah service was good

5
Date of experience: Dec 15, 2024
Friendly interaction

Everything explained in detail.Abdul Mu'min Larney was very friendly & helpful.

5
Date of experience: Dec 13, 2024

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Business Details

  • Switch to bOnline – the UK's go-to VoIP & Broadband service for small businesses. Smart, simple, affordable, with instant setup and award-winning customer care.

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