Review Time
bOnline's Customer Service agent Zwelethu went above and beyond the call of duty in helping me solve a problem getting a faulty item of VOIP hardware replaced. I occasionally come across issues with bOnline's back office systems, but their people in Customer Services and Tech Support are among the best I've known
Basic service, had massive issues with customising the mailbox but stuck in a contract so couldn'???t cancel.Then when we could cancel, it was impossible to get in touch over the phone. Tried by email but they wouldn'???t as they wanted to try and persuade us to stay over the phone.Eventually got through and cancelled on the phone. Was promised they would skip the '???grace period'?? and cancel payments immediately Payments were still deducted several months after!! I'???ve since cancelled the direct debit and am getting messages every other day asking for payment.Completely illegal and fraudulent. Would advise against anyone looking at this company.
My Business line had a fault and if customers rang the number it would ring at their end but not at the business end and I our business was unable to dial out . After months of being told it'???s a handset issue and buying ten different handsets then being told a 1000 times we will solve the issue and get back to you only to have to go through the whole scinario with a new technical rep day after day with the same script ( it'???s got to be a fault with our handset etc etc ) in the end after threatening legal action after 4 months loss of business and nearly having to close our doors because of this they finally agree to send a bt engineer to check the outside line at the Green box and low and behold it was diagnosed an outside line fault ( nothing to do with us but to do with B0line and bt ) after 4/5 months of having no incoming calls they then say we can divert your calls to a mobile which why not do that from day one ! We have lost 1000s of customers and thousands in 4/5 months lost revenue and all they kept contacting us about was for a bill of '? ?45 that they were trying to charge us for in the period of having a defective line . It'???s disgusting how we'???ve been treated , we'???ve been offered no apologies or any kind of compensation for their negligence and what can I say about some of the call centre staff .. well let'???s just say they seriously need to retrain about 80% of them . This now will have to go through solicitors and courts to claim compensation. They leave us with no other option at this point
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