Name: Bitswyft
Rating: 4.6

Damilola Omotoso Guest

I couldn't log in on the app on my

I couldn't log in on the app on my phone, thou i could on my laptop. The online rep assisted in clearing this issue, I will come back with more details soon.

Date of experience: Sep 19, 2024

JunverVince Agpaoa

1 year ago

Lightning fast customer support.

Date of experience: Sep 22, 2024

Waleed Abdelzaher Guest

1 year ago

the customer service is so helpful

tI have an experenice with Bitswyft customer serves with an empoyer called Raul He was so helpful . He was making alot of effort to solve my problem thanks for him

Date of experience: Sep 06, 2024

Rozila AbdWahab

1 year ago

my account problems with connectivity

my account problems with connectivity and platform issues were resolved very quickly with the help of TZ online assistant, Chitransh. Great explanation. Thank you!

Date of experience: Sep 15, 2024

ibrahem adham

1 year ago

Very good platform

Date of experience: Sep 21, 2024

Adeola Bejide

1 year ago

the best customer service I have gotten

the best customer service I have gotten in a long while, very polite and helpful and also so fast pleasure working with the person.

Date of experience: Sep 14, 2024

Bite Ninja

1 year ago

Laggy / Crashy Platform

UPDATE: 17 SEP 24As you can see from these dates, these issues are of little interest to Bitswyft. But yesterday they requested TrustPilot to get further info from me - presumably in the hope I would not bother, and so allow them to have my review deleted. No such luck. In fact I have further details to add to my review here.In June I suffered another financial loss to to the failure of their trading platform. I confess I lost patience, and asked why nobody had bothered to update me since my last complaint. I may have used strident terms. There was no apology, no conciliatory tone; merely "we'll update you when we've fixed it". Not having encountered such abysmal professionalism in the trading industry before, I asked to speak with the manager, Morgan, who ultimately advised me curtly that if I was unhappy with the arrangement, I could close my account.I've since moved my activities as she suggested, and my stress levels are much improved!UPDATE: 06 MAY 24I'm now REDUCING my rating to the lowest possible.Today during IntraDay trading period, their "ProCharts" stopped working leaving their customers effectively blind.--Laggy software, clunky trade entry options, sometimes the connection gets lost altogether and nothing works - not the platform for momentum/scalp traders! Don't expect so much as an apology from the support staff when you lose hundreds or more because of the system failures. And the fee structure shown on their FAQ is not the one used to charge you. They will point to some other part of the site to qualify the hoops you need to jump through to actually get "zero fees" - suffice to say, your trades won't qualify.I'll be reverting to the industry leader's platform.

Date of experience: Sep 28, 2024

Omar F Ogual

1 year ago

Incredible support by Shubham

Incredible support by Shubham. He spent almost an hour with me to fix my TP/SL issue. Thanks to the team.

Date of experience: Sep 13, 2024

Parnou Julia

1 year ago

The best by far!

It is the best customer experience, especially with brokers and similar companies in this domain. Fast, reachable 24/7, reliable, very efficient and helpful. My account was opened within an hour. All great.I hope not to change my mind after a year!