DO NOT BUY APOLLO!!I bought my Apollo Go scooter from Best Buy and after 141 miles had an error message that the motor/control needed fixing. I contacted Apollo to have my scooter sent in under the 1 year warranty program. Because I bought it from Best Buy I could not get a shipping label online as I did not have an order number. I asked them to get me a shipping label and they had me email them all my info.After that they proceeded to make me try and fix the scooter myself and sent me parts to do this. Instead of provide the shipping label like I asked many times they kept trying to make me fix it. After 2 months of this, there was no luck fixing it. I asked for a shipping label again and they continued to just want to send me different parts to try. I went back and forth a few emails and was finally able to get a shipping label from them to have them do the fix.I sent my scooter in and waited. Once it said it was delivered I contacted Apollo and they said they received it. I then waited 1 month with no word. When I didn'???t hear anything I emailed them again asking for an update and they told me, '???Someone that doesn'???t work here signed for your scooter and we do not have it'?? THEY LOST IT!!! How does that happen!!?They are now trying to give me someone else'???s returned used scooter to compensate for their continued mistakes. My scooter only had 141 miles on it, I don'???t want someone else'???s used scooter to replace mine. I have asked for a new scooter since the issue is on them 100% and they continue to tell me no and this is the only way. WHAT A JOKE OF A COMPANY!!! I have my email receipts with all their mistakes, let'???s see what the attorney generals office thinks.
