I thought maybe be just AI generated the aumounts of bad reviews, but I had a huge problem, for a long while, but in the end I had resolution, but wasn'???t easy, we have to be resilient, patient. I hope not have problems with my exchange. And I definitely hate the visor, looks like really old. But works.. I bought one here and another Segway, and I loved the second one, visual, pricing, and costumer service.