I purchased directly from Apollo Scooters'???no middleman'???hoping for a seamless experience. Out of the box, the ride was great for one mile. Then I got an E7 error on the front motor. Support? A ticket was logged and AI responded, but I received no real follow-up. Phone support goes straight to voicemail. No help there either.Adding insult to injury, a brand ambassador replied to my negative review before support ever got back to me. Apparently, I need to replace the motor on a brand new scooter. Is there a zero-star option?06/03 Update: Support asked me to watch a DIY video to check the motor wiring. I learned I'???d have to break the waterproof seal and repair it with hot glue. I discovered the cover panel was already cracked, so much for the IP rating.06/04 Update: Apollo offered to send me a new motor and let me install it myself, or ship the scooter back. They also suggested a local repair partner, who would charge me. Either way, I'???d be left patching up a brand-new scooter like it'???s refurbished.06/05 Update: Apollo waived shipping on the new motor (as if that'???s a favor), but I'???m still left to fix it myself. If I shipped it back and it got damaged, that would be my problem. Bottom line: after spending just under $1,000, I'???m doing Apollo'???s repair work for them.Will I end up with a working scooter? Maybe. But based on my experience, I can say with full confidence: I will never buy from Apollo again. Their quality control is poor, and their customer support pushes their problems onto paying customers. I strongly recommend staying away.
